Anti-Red Tape (ARTA) - Municipality of Tapaz
Municipality of Tapaz official seal
Republic of the Philippines

Province of Capiz

Municipality of Tapaz

Serving our community with dedication and transparency
Home Anti-Red Tape

Anti-Red Tape

ARTA Compliance

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ARTA 8888 — Anti-Red Tape Hotline

Experiencing red tape, fixers, or poor government service? Call 8888 (toll-free, 24/7) to report violations of RA 11032. You may also file complaints with the Civil Service Commission (CSC) or the Anti-Red Tape Authority (ARTA).

Call 8888 ARTA Website

Legal Basis: Republic Act No. 11032

The Ease of Doing Business and Efficient Government Service Delivery Act of 2018 (RA 11032) mandates all government agencies, including local government units, to streamline their frontline services, eliminate red tape, and ensure efficient delivery of government services to the public. The Municipality of Tapaz is fully committed to complying with all provisions of this law.

Our ARTA Commitments

Zero Tolerance for Fixer Culture

The Municipality of Tapaz strictly prohibits fixers and unauthorized facilitators within all municipal offices. Citizens are encouraged to transact directly with authorized personnel.

Streamlined Processing Times

All frontline services are processed within the timeframes specified in the Citizen's Charter. No service shall exceed the maximum processing time without written justification.

No Noon Break Policy

Frontline services are available continuously from 8:00 AM to 5:00 PM, Monday to Friday, without interruption during lunch break.

Service Processing Standards
Transaction Type Processing Time
Simple Transactions Processed within 3 working days as mandated by RA 11032.
Complex Transactions Processed within 7 working days as mandated by RA 11032.
Highly Technical Transactions Processed within 20 working days as mandated by RA 11032.
How to File a Complaint
1

Step 1: Approach the Public Assistance Desk

Go to the Public Assistance and Complaints Desk (PACD) located at the Municipal Hall entrance. State your concern to the duty officer.

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Step 2: Fill Out a Complaint Form

Accomplish the complaint form provided by the PACD officer. Describe the red tape or violation you experienced in detail.

3

Step 3: Receive Your Reference Number

You will be issued a reference number for tracking. Complaints are acted upon within 3 working days.

File a Complaint or Report a Violation

If you experience red tape, fixers, or any violation of RA 11032, you may file a complaint through our Feedback & Complaints page, visit the Municipal Hall, or contact the Civil Service Commission (CSC) Regional Office VI at region6.csc.gov.ph.